Important Notice

  • PLAN AHEAD. As part of our merger with Inspirus Credit Union, we will have scheduled downtime as we integrate our systems. Starting at 6 p.m. on Friday, October 30, Xpress Digital Banking will be unavailable, and the Member Contact Center and branch locations will be closed through the weekend. Most services will return on Monday, November 2, with the exception of Bill Pay, which will return Wednesday, November 4. There's always the chance it will take longer than expected, in which case some services may not be available until the transfer is complete. Thank you for your patience.

Emergency Financial Relief

Below are local, state, and national financial relief efforts available to you.

Help Paying Credit Cards

For guidance on what to do if you can't pay your credit card bill, visit the Consumer Financial Protection Bureau website.

Help Paying Mortgage or Rent

If you are unable to pay your mortgage or rent, contact your lender or landlord immediately. Do not wait until you are behind on payments. Many lenders are working to waive late fees and offer alternative loan repayment options. You can also contact the Washington Homeownership Hotline at 877.894.4663 (that’s 877.894.HOME) for additional information and assistance. Other helpful resources include Consumer Financial Protection Bureau, Housing Counseling Agencies in Washington, and Rent Assistance and Counseling.

Student Loan Deferment or Forbearance

To get temporary relief and suspend your student loan payments for a short period of time, visit the Federal Student Aid website.

Help Paying Utilities

If you are struggling to pay your utility bills, contact your service provider right way. Many utility service providers are offering emergency assistance programs in response to the COVID-19 pandemic, including Puget Sound Energy, Avista, Cascade Natural Gas, Pacific Power, Northwest Natural, Washington Water, and City of Seattle.