About Gesa —

Contact Gesa

Personal and Business Member Services

Main Contact: (509) 378-3100
Toll-Free: (888) 946-4372
Business Members: (833) 322-1893

Our Member Contact Center is available to assist you Monday through Friday from 9:00 am to 6:00 pm and on Saturdays from 8:30 am to 5:00 pm with limited after-hours assistance from our third-party contact center partner.

Mailing Address

51 Gage Blvd.
Richland, WA 99352

PO Box 500
Richland, WA 99352

Personal and Business ACH Routing & Transit Number: 325181248

Member Service

The Member Contact Center serves members via phone and email and can help you with the following types of questions: New Accounts or Loans; Online Banking; Debit/ATM Cards; Account Inquiries; Stop Payments; Payments by Phone; Telephone Banking; and general Gesa Information.

Contact Member Center

Live Chat


Live Chat is available Monday through Saturday from 9:00 am to 5:00 pm Pacific Time.

We can help with:

  • Where to find the closest branch
  • Account balances
  • Payment due dates
  • Loan payment help from your Gesa account
  • General credit union questions and more

Please note that we will need your member number or an account number to access your information; we cannot access it via chat with your name or SSN.

Schedule an Appointment with Gesa

Have a complex transaction that requires special attention? Book an appointment to meet with one of our team members at a time that fits your schedule.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Gesa Credit Union, you voluntarily assume all risks related to exposure to COVID-19. We strongly encourage you to complete your transactions through online, mobile or drive-thru banking channels whenever possible.

Request an appointment

Holiday Closures

Holiday Closings in 2022, effective for all Gesa offices.

January 1 – New Years Day
January 17 – Martin Luther King Jr. Day
February 21 – President’s Day
May 30 – Memorial Day
June 20- Juneteenth (Observed)
July 4 – Independence Day
September 5 – Labor Day
October 10 – Columbus Day
November 11 – Veterans Day
November 24 – Thanksgiving Day
December 24 – Christmas Eve (closed at 1:00pm)
December 26 – Christmas Day (Observed)

Tell us what you think

We welcome your feedback.  If you would like to offer a suggestion, appreciation or even a complaint, please follow this link to our member feedback form.