About Gesa —

Contact Gesa

Personal and Business Member Services

Main Contact: (509) 378-3100
Toll-Free: (888) 946-4372
Business Members: (833) 322-1893

Our Member Contact Center is available to assist you Monday through Friday from 9:00 am to 6:00 pm and on Saturdays from 8:30 am to 5:00 pm with limited after-hours assistance from our third-party contact center partner.

Mailing Address

51 Gage Blvd.
Richland, WA 99352

PO Box 500
Richland, WA 99352

Personal and Business ACH Routing & Transit Number: 325181248

Member Service

The Member Contact Center serves members via phone and email and can help you with the following types of questions: New Accounts or Loans; Online Banking; Debit/ATM Cards; Account Inquiries; Stop Payments; Payments by Phone; Telephone Banking; and general Gesa Information.

Live Chat

Live Chat is available Monday through Saturday from 9:00 am to 5:00 pm Pacific Time.

We can help with:

  • Where to find the closest branch
  • Account balances
  • Payment due dates
  • Loan payment help from your Gesa account
  • General credit union questions and more

Please note that we will need your member number or an account number to access your information; we cannot access it via chat with your name or SSN.

Schedule an Appointment with Gesa

Have a complex transaction that requires special attention? Book an appointment to meet with one of our team members at a time that fits your schedule.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Gesa Credit Union, you voluntarily assume all risks related to exposure to COVID-19. We strongly encourage you to complete your transactions through online, mobile or drive-thru banking channels whenever possible.

Holiday Closures – 2023

Monday, January 2  –  New Year’s Day
Monday, January 16  –  Martin Luther King Jr. Day
Monday, February 20  –  Presidents’ Day
Monday, May 29  –  Memorial Day
Monday, June 19  –  Juneteenth
Tuesday, July 4  –  Independence Day
Monday, September 4  –  Labor Day
Monday, October 9  –  Indigenous Peoples’ Day/Columbus Day
Saturday, November 11  –  Veterans Day
Thursday, November 23  –  Thanksgiving
Monday, December 25  –  Christmas

Tell us what you think

We welcome your feedback.  If you would like to offer a suggestion, appreciation or even a complaint, please follow this link to our member feedback form.

Submit feedback

Please have the following ready:

We cannot access account details using your name or SSN.

What Live Chat can help with:

Mon – Saturday: 9:00 am – 5:00 pm PST

People helping people.

Gesa credit union is committed to making a positive impact in the communities we serve.

Affinity debit cards give back to your community when you swipe.

We give a hoot about your business.

Gesa has the accounts, products, and services to help you and your small business succeed.

Happy banking customer

Business Visa:
A low-rate card made for business owners.

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Banking made for you.

With best-in-class rates and a variety of everyday banking products, Gesa has the right account, card, or loan for you.

Gesa Customer at POS

Up to 5.00% APY
On select checking accounts!

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