About the MAG

Frequently Asked Questions

What is Gesa Credit Unions Member Advisory Group?
Gesa Credit Union’s Member Advisory Group (MAG) is a special group of members that Gesa relies on for feedback regarding Gesa products, services, and experiences. Gesa values your time and opinions. Participants of Gesa’s MAG are often invited to participate in online surveys from time to time and may even receive an invite to join a focus group or a one-on-one interview. This input will help drive the ongoing evolution of the credit union.

The sole purpose of MAG is to help Gesa Credit Union better understand members. Information provided will be used for research purposes only.

Who is in the panel?
Only current Gesa Credit Union members are eligible to join. We have formulated our invitations to be a random sampling of our members to ensure a diverse group.

What platform do you use to deliver surveys?
We will be utilizing SurveyMonkey for our MAG research. You may receive a survey request from Medallia that is specific to a recent experience with Gesa Credit Union, but SurveyMonkey surveys will be used for MAG research specifically and are incentivized.
SurveyMonkey surveys will be delivered from one of the following e-mail addresses:
[email protected]
[email protected]

Who do I contact if I have questions or comments about a survey?
Our team has a Help Desk and will be pleased to address any questions, suggestions, or comments you may have. You can contact the Help Desk by emailing [email protected]

How do I unsubscribe from the group?
We appreciate your participation in the group and encourage you to remain part of our community. However, if you would like to unsubscribe from MAG at any time, you may do so by either of the following: -Replying to any survey invitation and clicking unsubscribe -email your request to [email protected]

How do I participate in research projects?
After you register, you will start to receive email invitations to participate and weigh in on various subjects. Clicking on the email will lead you directly to the online survey (or other leads to participate in research activities). Just follow the prompts from there!

Why do you ask personal information on surveys?
We ask questions about your demographics, title/industry, and technology usage to help us develop general trends about our panel. This information is used to conduct statistical analyses so that we can ensure that our sample of users is representative of the general Gesa audience. We also use this information to send you surveys that correspond to your interests. Rest assured that this information will never be shared with any external or third party.

Do I have to participate every time I am invited to take a survey?
We hope you’ll complete a survey whenever you receive an invitation, because that’s the best way to ensure that your opinions are heard. We realize that’s not always possible, however, so there is no requirement that you complete every survey.

How long do surveys take to complete?
We try to keep the surveys to a maximum of 10-15 minutes. This time may vary depending on the speed of your Internet connection or browser.

What computer technology do I need to participate in surveys?
For most of our surveys, all you need is an Internet connection so you can log on to take our surveys.

Do you offer incentives to participate in surveys?
We will always offer rewards in the form of gift cards through our partners at Tremendous.com. After submitting a survey, you will receive your gift. The gift cards range from $1.00 to $150.00 depending on the level of engagement and time required for the specific research request. Gift card rewards will always be sent from this e-mail address: [email protected]. Incentives are only paid to MAG participants using the SurveyMonkey platform. Incentives can only be redeemed within one year. Gesa Credit Union and Tremendous.com will provide reminders to redeem during this time period.

General

These terms and conditions apply to the Gesa Credit Union (“Credit Union”) Member Advisory Group Panel (“MAG Panel”). By completing the registration and first profile survey, or otherwise participating in the MAG Panel, you agree to be bound by these terms and conditions and the Credit Union Privacy Policy (collectively, the “MAG Panel Terms and Conditions”).

Existing Credit Union members who complete the registration and first profile survey are defined as “Panelist(s).” Panelists in the MAG Panel acknowledge and agree that the Credit Union reserves the right to modify, extend or cancel the MAG Panel at any time. The MAG Panel is void where prohibited by law.
Eligibility and MAG Panel Entry

The MAG Panel is available only to individuals over the age of 18 years who are current Credit Union members in good standing (no delinquent or active collection accounts, and not on no-trespass status). Credit Union employees, board members, and supervisory committee members are not eligible to participate in the MAG Panel.

The MAG Panel can end at any time in the Credit Union’s sole discretion. MAG Panel Panelists participate in surveys or other market research MAG Panels for the opportunity to receive and redeem rewards and incentives (“MAG Panel Incentives”). MAG Panelists may stop participating in the MAG Panel at any time. Non-MAG Panel research activities offered to Credit Union members are not eligible for MAG Panel Incentives. Only MAG Panel research activities are eligible for MAG Panel incentives.

MAG Panel Protects Data Privacy

Your participation in the MAG Panel is entirely voluntary. Your Personal Data (first name, last name and Email address) will always be collected by lawful means, for specific purposes.

MAG panel shares only your name (first and last) and your email address with third-party incentives provider, Tremendous. Privacy policy | Tremendous.com
The Credit Union is committed to protecting the privacy of Personal Data. The Credit Union strives to conform its privacy practices to applicable laws, codes, and regulations. The Credit Union’s privacy policy is included here: Gesa Privacy Policy
As part of a MAG Panel research activity, you may be asked to submit, upload or transmit content or material, including photos, videos and/or any other similar or related content or material which may include your Personal Data, for example, when participating in surveys or other market research MAG Panels.
Certain information may be collected automatically. Such information includes, but is not limited to, information about your device and device capabilities including, but not limited to, the device operating system, the other applications on your device, cookie information, IP address, device network provider, device type, time zone, network status, browser type, browser identifier, unique device identification number (such as Identifiers for analytics or advertising), network provider user ID (a number uniquely allocated to you by your network provider), Media Access Control (MAC) address, mobile advertising identifier, location and other information that alone or in combination may be used to uniquely identify your device. Specific technology that may be used is specified below:

Reward Redemption

Panelist may receive incentives valued from $1.00 USD to $150.00 USD for each directly administered MAG Panel research activity, such as focus groups, surveys, usability studies, and one-on-one interviews. Other Credit Union research activities not initiated directly from and by the MAG Panel are not eligible for incentives. Incentive amounts are determined, in the Credit Union’s sole discretion, by the complexity of each research activity by the MAG Panel and are accepted by the Panelists by completing the full requirements of the research activity. The payout of the incentive is based on the successful completion of the research activity as outlined by each research activity’s required completion criteria. Incentives are paid only via digital gift cards. Incentives will not be paid in cash or any other medium other than digital gift cards offered from the survey or research activity and available from the Tremendous incentives platform.

Within three (3) business days after research activity requirements are confirmed by the Credit Union, the incentive will be digitally sent via email to the Panelist’s email address on file with the MAG Panel and the Credit Union via our third-party incentives provider, Tremendous, www.tremendous.com. Panelists have twelve (12) months from the date an incentive is earned to redeem the incentive. Two (2) attempts will be made to contact a Panelist, once in month six (6) and once in month (11) to inform Panelists they have unredeemed awards and that they will expire at the end of month 12. The Credit Union does not promise or warrant any specific number of Panelist opportunities, nor the ability to earn any specific value of incentives, all of which is subject to the Credit Union’s sole discretion.

The Credit Union reserves the right not to award an incentive or to disqualify Panelists in its reasonable discretion, including but not limited to for the following reasons: (1) ineligibility of any MAG Panel Panelist, (2) fraudulent activity, or (3) if the Credit Union, in its sole discretion, finds that any of the MAG Panels terms and conditions have been violated. Incentives are non-transferable, non-assignable, and cannot be redeemed or exchanged for cash, credit, or other merchandise outside of the MAG Panel. Incentives are subject to required Internal Revenue Service (IRS) reporting. Any applicable taxes resulting from the MAG Panel are the responsibility of the recipient of the incentive.

Additional Conditions and Limitations

Credit Union members who terminate their membership with the Credit Union, or whose membership is terminated by the Credit Union, will no longer be eligible to serve as a MAG Panelist and will be terminated from the MAG Panel.
By participating in the MAG Panel, to the extent allowed by law, you agree to fully release and hold harmless the Credit Union from and against any liabilities, claims and/or damages arising from your participation in the MAG Panel, including your use of the Tremendous platform to receive and redeem incentives. You further agree that the MAG Panel and incentives are provided “as is, where is,” and you assume all risks of participating in the MAG Panel and using the Tremendous website. THERE ARE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND THE CREDIT UNION HEREBY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, THIRD-PARTIES RIGHTS, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, EVEN IF ONE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD-PARTY.
How the MAG Panel Works

To start earning incentives, the Panelist simply signs up for the MAG Panel by registering their first and last name, confirming the same primary email address, address and phone number registered at the Credit Union, and completing the first profile survey. The first profile survey will initiate the first incentive paid at a value of $10.00 USD. By registering and providing this information, the Panelist is agreeing to the MAG Panel Terms and Conditions. Panelists earns incentives each time they participate and complete the full requirements of each MAG Panel research activity.
Incentives cannot be combined with any other offers.

Questions, concerns and feedback should be directed to the MAG Panel by emailing: [email protected]