Important Notices

  • All Gesa branches and the Member Contact Center will be closed on Thursday, November 26, 2020 in observance of Thanksgiving Day. Normal hours of operation will resume on Friday, November 27, 2020. If you need immediate access to your accounts during the closure, please use Xpress Digital or Telephone Banking.

     

    Due to a significant increase in call volume, hold times may be longer than usual. Our Member Contact Center remains open Monday through Friday 7 a.m. - 7 p.m., except holidays, and from 9 a.m. to 5 p.m. on Saturdays to serve you. Thank you for your membership and we apologize for any inconvenience.

     

    Before visiting any of our locations during normal business hours, please CLICK HERE see a list of currently closed branches and branches with modified services.

Avoiding Foreclosure

Unable to afford your mortgage payments, but want to avoid foreclosure? There are many options that may be available to you.

  • You may be able to refinance your loan, extending the repayment period and/or reduce the interest rate, thereby lowering the payments.
  • Gesa Credit Union may be able to modify your loan, to make your payments more affordable. You may be able to surrender the deed to your house voluntarily, to avoid the foreclosure process.
  • Gesa Credit Union may be able to provide you with special forbearance, in light of your current circumstances.
  • You may be able to sell your home and repay your mortgage in its entirety. If your home’s value is less than your outstanding loan balance, Gesa Credit Union may be willing to accept less money than you owe as full payment (a short sale).

To explore any (or all) of these options, contact Gesa Credit Union at 888.946.4372. This is a toll free call.

In order for us to evaluate your eligibility for these options we must review some documents. Please prepare the following documents for our conversation:

  • Recent pay stubs (or other proof of income, such as SSI payments or retirement income)
  • Recent statements from all bank or credit union accounts
  • Tax return and all supporting documentation
  • Property tax statement
  • Hardship letter explaining why you are unable to make your payments
  • List of monthly expenses
  • You may be required to provide additional documentation of your expenses

To contact Gesa Credit Union regarding your mortgage loan, call: 888.946.4372.

Washington’s Department of Financial Institutions will help you find a certified housing counseling agency. You can reach them at 877.894.4663 (that’s 877.894.HOME).

The office of Housing and Urban Development will also help you find a certified housing counseling agency. That office can be reached at 800.569.4287.

As a Gesa Credit Union member, you also have access to BALANCE Financial Fitness, absolutely free. To contact BALANCE for financial counseling, call 888.456.2227.