Inspirus is now Gesa Credit Union
Last updated November 12, 2020
Recent News & Updates
We want to take a moment to acknowledge our members’ concerns regarding call center wait times, online banking login issues, and other issues created by our recent data merger. As we prepared to transfer a membership equivalent in size to the population of Auburn, Washington to new systems, we expected higher than normal wait times and for our members to have lots of questions, but we didn’t anticipate the outsized volumes we have had.
We have pulled all of our resources together to offer extended hours and increase staffing levels to better serve our members. Our service levels are not where they should be, and we want to assure you that we are doing everything we can to take care of each one of our members as soon as possible.
At this point, we have made excellent progress. 100% of accounts have been transferred to new core, online, and mobile banking systems. Over 65% of our regularly active online banking users are using our new platforms. Over 80% of previously active debit cards users are using their new cards. These are right in line with our expectations at this point in the merger process.
We want to express our gratitude and appreciation to our membership for their patience and understanding. There has been a lot of change, and we are excited to begin bringing you new product and service offerings in the coming weeks and months.
We know change is never easy. We are grateful for your flexibility and patience as we’ve grown through our merger. We are committed to you and continuing to serve your financial needs. Read on for more resources and information below.
Merger Overview
In early October, all Inspirus members received a comprehensive Merger Guide in the mail, which provides important dates, details, and next steps regarding changes to the credit union and your accounts.
We have now upgraded and integrated our systems, accounts, and services. Read more in our Merger Guide.
Xpress Digital Banking
As of November 2, Inspirus members can log into the new Gesa Xpress Digital Banking.
For first-time users:
Look for the Xpress Login/Enroll link in the upper right corner of gesa.com. When you click this, you will see an easy shortcut created just for Inspirus members. You will be taken to the Forgot Password screen. Enter your current Inspirus Digital Banking username (unless otherwise directed) into that field along with the other requested information. Once logged in, accept the Gesa disclosures and start creating your account settings.
TUTORIALS FIRST-TIME LOG IN GUIDE
What does that mean to me?
We flipped the switch on the new, consolidated systems on Monday, November 2, 2020. We’ve issued new numbers for all Inspirus accounts in order to standardize account numbers. For most Inspirus members, we simply added a couple of digits to the existing number. All Inspirus members received a letter with their account numbers. You can also check your November account statements.
For your convenience, any existing automatic deposits or withdrawals you have set up with your Inspirus accounts will continue work as they do now. There’s no action needed on your part. This includes direct deposit for your paycheck or retirement. And, any automated ACH debits from your checking account for bills like insurance or utilities will automatically update, so you won’t have to update your account information with those providers. It’s just one of the ways we’re committed to making this transition as seamless as possible for our members.
You’ve also received new Gesa ATM and debit cards reflecting your new numbers. Inspirus checks will continue to work, but as of November 2, Inspirus cards no longer do.
Our website, inspirusCU.org, now automatically redirects to Gesa’s website and its secure digital banking login. All services you see on the Gesa website are available to you.
What if I still have questions?
- Review your comprehensive Merger Guide for full details.
- Check out our introductory and tutorial videos to learn more about using Xpress Digital Banking and the mobile app.
- Contact us in a way that’s convenient for you!
- Send a secure message in Digital Banking
- Call 888.628.4010
- Visit one of our branch locations
Will the name of the credit union change?
On November 2, 2020, Inspirus officially became Gesa Credit Union. All of the branches and all the people you know and trust at Inspirus are still right here to continue helping you live your best financial life. We are still exploring what the future of our combined organization's brand will be – one that reflects the values, aspirations, unity, and bright future of our cooperative going forward. We’ll provide more updates regarding any brand changes in the coming months.
While the Inspirus name has changed, many of the things you love about your credit union – like our commitment to member service and supporting education – are the same. We remain committed to supporting the educational community through donations, financial literacy, and working closely with local organizations that make a difference through projects that support students and educators.
Contact Us
Contact us in a way that’s convenient for you! Our team members are standing by.
- Send a secure message in Digital Banking
- Call 888.628.4010
- Visit one of our branch locations
We may experience higher than normal call volumes as we help members through this change. We thank you for your patience, as we may have longer on-hold times during this busy time.