Important Notices

  • All Gesa branches and the Member Contact Center will be closed on Thursday, November 26, 2020 in observance of Thanksgiving Day. Normal hours of operation will resume on Friday, November 27, 2020. If you need immediate access to your accounts during the closure, please use Xpress Digital or Telephone Banking.

     

    Due to a significant increase in call volume, hold times may be longer than usual. Our Member Contact Center remains open Monday through Friday 7 a.m. - 7 p.m., except holidays, and from 9 a.m. to 5 p.m. on Saturdays to serve you. Thank you for your membership and we apologize for any inconvenience.

     

    Before visiting any of our locations during normal business hours, please CLICK HERE see a list of currently closed branches and branches with modified services.

Merger Updates

Inspirus is now Gesa Credit Union

Last updated November 12, 2020

Recent News & Updates

We want to take a moment to acknowledge our members’ concerns regarding call center wait times, online banking login issues, and other issues created by our recent data merger. As we prepared to transfer a membership equivalent in size to the population of Auburn, Washington to new systems, we expected higher than normal wait times and for our members to have lots of questions, but we didn’t anticipate the outsized volumes we have had. 

We have pulled all of our resources together to offer extended hours and increase staffing levels to better serve our members. Our service levels are not where they should be, and we want to assure you that we are doing everything we can to take care of each one of our members as soon as possible.

At this point, we have made excellent progress. 100% of accounts have been transferred to new core, online, and mobile banking systems. Over 65% of our regularly active online banking users are using our new platforms. Over 80% of previously active debit cards users are using their new cards. These are right in line with our expectations at this point in the merger process.

We want to express our gratitude and appreciation to our membership for their patience and understanding. There has been a lot of change, and we are excited to begin bringing you new product and service offerings in the coming weeks and months. 

We know change is never easy. We are grateful for your flexibility and patience as we’ve grown through our merger. We are committed to you and continuing to serve your financial needs. Read on for more resources and information below.

Merger Overview

In early October, all Inspirus members received a comprehensive Merger Guide in the mail, which provides important dates, details, and next steps regarding changes to the credit union and your accounts.

We have now upgraded and integrated our systems, accounts, and services. Read more in our Merger Guide.

See the Merger Guide

 Xpress Digital Banking

As of November 2, Inspirus members can log into the new Gesa Xpress Digital Banking.

For first-time users:

Look for the Xpress Login/Enroll link in the upper right corner of gesa.com. When you click this, you will see an easy shortcut created just for Inspirus members. You will be taken to the Forgot Password screen. Enter your current Inspirus Digital Banking username (unless otherwise directed) into that field along with the other requested information. Once logged in, accept the Gesa disclosures and start creating your account settings.

XPRESS DIGITAL BANKING

TUTORIALS FIRST-TIME LOG IN GUIDE

What does that mean to me?

We flipped the switch on the new, consolidated systems on Monday, November 2, 2020. We’ve issued new numbers for all Inspirus accounts in order to standardize account numbers. For most Inspirus members, we simply added a couple of digits to the existing number. All Inspirus members received a letter with their account numbers. You can also check your November account statements.

For your convenience, any existing automatic deposits or withdrawals you have set up with your Inspirus accounts will continue work as they do now. There’s no action needed on your part. This includes direct deposit for your paycheck or retirement. And, any automated ACH debits from your checking account for bills like insurance or utilities will automatically update, so you won’t have to update your account information with those providers. It’s just one of the ways we’re committed to making this transition as seamless as possible for our members.

You’ve also received new Gesa ATM and debit cards reflecting your new numbers. Inspirus checks will continue to work, but as of November 2, Inspirus cards no longer do.

Our website, inspirusCU.org, now automatically redirects to Gesa’s website and its secure digital banking login. All services you see on the Gesa website are available to you.

What if I still have questions?

  • Review your comprehensive Merger Guide for full details. 
  • Check out our introductory and tutorial videos to learn more about using Xpress Digital Banking and the mobile app.
  • Contact us in a way that’s convenient for you!
    • Send a secure message in Digital Banking
    • Use Live Chat
    • Call 888.628.4010
    • Visit one of our branch locations

Will the name of the credit union change?

On November 2, 2020, Inspirus officially became Gesa Credit Union. All of the branches and all the people you know and trust at Inspirus are still right here to continue helping you live your best financial life. We are still exploring what the future of our combined organization's brand will be – one that reflects the values, aspirations, unity, and bright future of our cooperative going forward. We’ll provide more updates regarding any brand changes in the coming months.

While the Inspirus name has changed, many of the things you love about your credit union – like our commitment to member service and supporting education – are the same. We remain committed to supporting the educational community through donations, financial literacy, and working closely with local organizations that make a difference through projects that support students and educators. 

Contact Us

Contact us in a way that’s convenient for you! Our team members are standing by.

  • Send a secure message in Digital Banking
  • Use Live Chat on gesa.com
  • Call 888.628.4010
  • Visit one of our branch locations

We may experience higher than normal call volumes as we help members through this change. We thank you for your patience, as we may have longer on-hold times during this busy time.

Frequently Asked Questions

I'm having trouble logging in for the first time. What should I do?

Please follow the steps on our Xpress Digital Banking page, which includes video tutorials. As we've assisted Inspirus members to get logged into Xpress Digital Banking, here are some common issues to troubleshoot before attempting to log in again:

Social Security # - Please confirm that you are entering your social security number in the correct format of XXX-XX-XXXX. Please note that dashes need to be included when you type in your social security number.

Multiple Email Addresses - Many members had multiple email addresses associated with their Inspirus accounts. We recommend trying alternative email addresses that may be tied to your membership.

If you’re still unable to log in, one of our representatives can help. You can call 888.946.4372, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit any of our branch locations.

Will my Direct Deposit be impacted?

Your direct deposits will continue uninterrupted when we merge computer systems. There’s nothing you need to do, no one you need to notify. Your paycheck will be deposited to your account the same as usual. If you plan to set up a NEW direct deposit after November 2, 2020, use your new Gesa account number and Gesa’s routing number: 325181248.

Will my Inspirus checks and cards still work?

Inspirus checks will continue to work for your Gesa accounts. There is no need to order new checks. Inspirus members also received new Gesa ATM and debit cards reflecting your new numbers. Old Inspirus ATM and debit cards no longer work as of November 2, 2020, and we recommend destroying the cards for security and fraud prevention. If you did not receive your Gesa ATM or debit cards, please contact us to have them reissued, or visit any branch location to get your instant-issue card(s).

Inspirus credit cards will work as expected until further notice. The rates, terms, and repayment methods have not changed as part of our merger. Any automated payments set up on your credit cards will continue uninterrupted – no actions needed on your part. As they did with Inspirus, the rates, terms, and conditions of your card may change periodically.

How can I make deposits into my accounts?

Gesa members have a variety of options for depositing checks into their accounts. You can use the Xpress Mobile app, visit any of our branch locations or ATMs, mail it to the credit union, or use a Shared Branching location.

Mailing Address:
Gesa Credit Union
PO Box 500
Richland, WA 99352

Are my accounts still insured?

Yes. Member savings will continue to be federally insured by the National Credit Union Administration.

I'm having trouble depositing the mobile deposit check in the merger guide. What should I do?

We are aware that some members are unable to deposit the $5 promotional check that was included with the Merger Guide. If your Xpress mobile deposit has failed, please call us at 206.628.4010 or 888.628.4010 or visit any branch. We apologize for the inconvenience and would like to reassure you that the issue is only affecting these specific checks.

Will you close branches?

No. There are no plans for any branch closures. This merger gives us a branch network of 26 branches with plans for more new branches already underway.

Is Shared Branching still available?

Yes, Shared Branching is still available. Gesa is part of the CO-OP Financial Services Network – the second largest branch network in the US. This gives Gesa members the ability to do your banking at a credit union conveniently located near you, with almost 200 locations in Washington State alone. To find the location nearest you, visit our Locations & Hours page and select "Find a Branch."

Who is leading the new organization?

Don Miller serves as the CEO of the merged organization. He has served as Gesa Credit Union’s CEO since 2013. He’s been with Gesa for 30+ years and has served in nearly all the different functional areas of the organization. He is a native of Ellensburg, WA, attended Central Washington University, and received his MBA from Washington State University.

Are there still educators on the Board of Directors?

Most (but not all) of our former Inspirus Board Members have an education background and are a part of the new, merged Board. Because education is important to both organizations, the merged organization continues to focus on promoting and advancing educational initiatives across the state. Following the merger, the Board of the Credit Union continues to represent the interests and needs of the members of the merged organization, including members both inside and outside the educational field.